Faq - Detective Division
Faq - Detective Division »
Faq - On-line business inquiries »
Faq - Detective Division
1.When can I use investigative services?
Investigation can be requested in order to defend one’s rights in a trial, to obtain information before signing a contract (selling or purchasing, recruitment, transfers, take-overs, new associates, etc.) and, in a more general sense, to get rid of suspicion.
Our staff is always available for a free consultancy, to determine whether an investigation is possible.2.What documents are necessary for an inquiry?
In compliance with art. 135 of the T.U.L.P.S. (Italian equivalent of the Consolidated Public Act, r.d. 773/1931), the people who request an inquiry must prove their identity by producing valid identity papers issued by the civil service and a photograph.
3.While investigation is being carried out, can I be informed of the various steps being taken?
During investigation, the agency and the client are continually in touch, if necessary. As well as keeping the client updated about the results of the inquiries, a detailed list of all documented expenses is given.
4.Can the information gathered through an investigation be used as evidence in a trial?
All the detective work of the Institute relies on the method of gathering evidence to be used during trials, in full compliance with the penal regulations defining people’s sphere of privacy.
5. Does a price list of the services offered exist?
According to art. 135 of the Consolidated Public Act, r.d. 773/1931, it is compulsory for detective agencies to display in their venue an official price list of the services. In addition to that, in the mandate – contract between the client and the detective agency, the agreed rates are clearly stated.
6.How can I request further information or ask for a quote?
A request can be made through the form you’ll find in the CONTACTS section or by calling up at our telephone numbers. We are glad to give you advice and to dispel all doubt.
7.What do you mean by “absolute secrecy”?
The obligation of professional secrecy in the management of the gathered information is absolute. The same principle is valid for the preliminary free consultancy, also in the event that no mandate is further assigned.
8.What type of documents are issued further to an investigation?
A report is released, with a detailed description of what has been done and the results obtained. Together with the report, if necessary or requested, all documentary and video-photographic evidence, along with any other probative element possibly gathered, is provided.
9.Can I get to know in whose name a telephone line is? can I get a printout of the telephone calls made from a telephone line of another subscriber? can I get to know the text of an sms sent / received by another person?
Except for those cases provided for by law, any information relevant to telephone lines in the name of third parties is strictly prohibited. The user can have access to the information relevant to their own line(s), with no necessary authorization or judicial proceedings, as provided for by art. 127 of the Privacy Code (l.d. 196/’03).
10. Is it possible to tap a subject’s telephone lines?
Except for those cases provided for by law, anyone who installs devices, instruments or parts of devices / instruments in order to intercept or prevent communications or telephone conversations from taking place, commits an offence against a person. The relevant sentence is imprisonment from 6 months to 4 years (art. 617 P.C.).
Besides, there are no restrictions if one of the parties records its own conversations with another one, as ruled by the Court of Cassation, decision n. 16729 , March 21st –April 24th.
The same principle applies to recording or video-recording conversations by one single party of those present, as pointed out by the Court of Cassation, IV section, decision n. 3846, November 20th – January 31st.11. Is it lawful to carry out investigation about an employee?
The employer has the right to check their employees during their absence from work, to verify their illnesses / accidents. The aforementioned checks can be carried out by private detectives, as ruled by the decisions of the courts (Court of Cassation, decision of May 3rd, n. 6236), quoting art. 5 of the Worker’s Statute of Rights, pointing out that the provisions of the aforementioned article do not rule out, in case of litigation, the use of the evidence gathered by private detectives.
Also the Guarantor for the protection of personal data (decision of January 8th, 2001) has ruled in favour of private detectives by stating that the private detective who, in compliance with the law and upon a mandate, gathers information for defensive use in trials, does not infringe the Privacy Code (Authorization n. 6/2005 to the handling of sensitive data by private detectives – December 21st 2005).12. Is it lawful to inquiry into postal giro accounts or a bank accounts in the name of a physical or juridical subject?
Except for those cases provided for by law, all information relevant to postal giro accounts or bank accounts in the name of physical or juridical persons is strictly prohibited.
13. Are you authorized by law to practice the profession of private detectives?
All private detective agencies need an authorization from the Prefect of Police, in compliance with art. 134 of the T.U.L.P.S. (Italian equivalent of the Consolidated Public Act).
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Faq - On-line business inquiries
Who are our services for?
Our services meet the requirements of economic operators who, having to set up business relations with prospective clients (physical or juridical subjects) need to inquire their economic situation, reliability and assets.
What needs do our inquiries meet?
The inquiries enable economic operators to know about, analyze, assess the economic and financial situation of acquired or prospective clients, suppliers and business partners. Wide and reliable sources of information are the basis for more or less detailed inquiries, according to the desired level of thoroughness.
How is access to the service area possible?
Access to the service area takes place through an internet connection; surfing through the services and searching archives is very simple and intuitive; no particular skills are required. The documents obtained are easily readable and important information is highlighted for ease of reference.
How are business inquiries used?
The wide range of inquiries available make it possible to trace, according to necessity, the entire “business life” of the subjects one wants to know about.
About businesses, it is possible to:
- trace the entire life of a business since setting up and have information about regarding its institutional affairs, partners and representatives (through the chamber’s surveys COMPANY SURVEYS, ASSOCIATE FILE, OFFICIAL ACTS).
- assess their economic and financial situation (through the BUSINESS INQUIRIES and the BALANCE SHEETS)
- integrate in a single document the history of a business with the presence of protests or negative events; in the case of companies, the reclassified balance (through the BUSINESS PROFILE)
- Assess a business’s assets (through the REAL ESTATE SEARCH)
- find out, before it’s too late, all the negative events possibly occurred, which could compromise a business’s reliability (through PROTESTS, PROCEEDINGS and NEGATIVE EVENTS)
About people, it is possible to:
- know about their role in (a) business(es): owner, exponent, member of the board of auditors or the board of directors (through the chamber’s surveys BUSINESS SURVEYS, PERSONAL FILE, OFFICIAL ACTS)
- verify whether a person holds shares in a business, has been / was a partner of the same and to what extent (ASSOCIATE FILE or HISTORICAL ASSOCIATE FILE, inside the ASSOCIATE ARCHIVE)
- find out, before it’s too late, all the negative events possibly occurred, which could compromise a person’s reliability (through PROTESTS, PROCEEDINGS and NEGATIVE EVENTS)
- have a global picture of all positions occupied by a person, such as legal representative, associate, etc., and know about possible negative elements, such as protests or negative events) relevant to the same person or the businesses they share profits or losses with.
- Assess a person’s assets (through REAL ESTATE SEARCH or CADASTRAL SEARCH).
The best way of using inquiries is synergically, so that clients can rely on an overall picture, according to their specific needs, thus getting precious hints about how to plan the most appropriate course of action.
Business inquiries and privacy policy
Law n.675/96 and L.D. 196/2003 have strictly limited the collection, handling and dissemination of personal data, not only for people, as it happens in most countries, but also for businesses. However, the provision and dissemination of personal data is allowed to private or public business bodies, even without consent by the interested party, when:
- data are obtained from public registers, files, acts or documents, it being understood that limits and conditions set out in the aforementioned law and L.D., rules and EC regulations regarding data knowability and publicity must absolutely be complied with.
- data are necessary for carrying out business activities, it being understood that the current set of laws and regulations regarding business and industrial secrecy must absolutely be complied with.
No consent to data collection, handling or dissemination is needed in the following cases:
- the fulfilment of legal obligations
- carrying out business inquiries before contract
- performing the obligations deriving from a contract in which the personal data involved are those of the interested party
- carrying out business activities
How are the services used?
Using services is very easy and intuitive. In the “demo “ section an accurate guide into every single inquiry is provided, together with a practical demonstration of how the system works and of the various documents it is possible to obtain.
Are services carried out in real time?
Almost all services are obtained through a real time consultation of on-line data banks, except for:
- BALANCE SHEET and OFFICIAL ACTS, which normally take 15-30 minutes before carrying out.
- the time needed for carrying out REAL ESTATE SEARCH, INQUIRIES ABROAD and all detective work nationwide vary according to the complexity of the inquiry in the case of point and the accessibility to the various sources of information.
Is it possible to know the cost of a single inquiry?
The price of every single inquiry is indicated in the official price list.
A client who’d like to know about special offers and discounted prices should get in contact with our agents and ask for a visit.What time are services available during the day?
Access to data banks is available in the following hours:
From Monday to Sunday, holidays included, from 08.00 to 21.00. The last day of every month from 08.00 to 19.00.How can I become a client?
A subscription is necessary for having access to our service area.
For this purpose, you can get in touch with one of our agents for the area where you live or do it on-line by credit card payment. To request a visit from one of our agents, please apply for in the CONTACTS area.How can I choose the subscription form which best suits my needs?
Our agents will help you choose the subscription form which best suits your necessities, by highlighting the strong points of every single choice.
To request a visit from one of our agents, please apply for in the CONTACTS area.PLAFOND: pre-paid credit card
The PLAFOND formula is a pre-paid credit card which enables you to purchase services, at a discounted price, available for you since the moment of subscription. The credit is automatically subtracted at every single use until none of it is left in the card. You can recharge it from the area reserved to the registered clients Take out a subscription, by purchasing an “integrative package” through the relevant form, to be filled in and returned on-line, faxed or sent by ordinary mail.
How does invoicing take place?
Invoices are normally issued as follows:
- As to the PLAFOND contracts, at acceptance of order.
How can I check expenses in detail?
Every client can check at any time, on-line in the User area, the following items:
- the day-to-day balance, in reference to one’s subscription;
- the statement of account of every Client username, given with respect to every single subscription;
- an itemized daily recap of the activities carried out in the confidential area.
How can I check the total amount debited and/or invoiced?
At any time, users can look up, in the User Area, the statement of account in reference to every single Username they have been given.
In the statement of account, information is shown by categories of months and usernames. In order to get the details of charges, just click on the month you’d like to know about and a thorough readout will be displayed, with accurate information given in reference to every single service used, day by day, with the relevant charge.How can I change the access code to the service area?
For safety reasons, it is recommended that users change their password at the first use, through the service area, in the change password section: typing in and confirming the new password in the proper fields are the two steps required.
When modifying one’s password, please remember to differentiate small letters from capital ones.How do I go about if I have forgotten the access code?
Please contact our customer service at the 800 number: 800 134 917, from Monday to Friday, at the following hours: 09.00-13.00 and 14.00-18.00.
You can also e-mail us at the following address: info@investigazioni.it- Top
